District in Chengdu innovates public legal services through online platform

The Wuhou district of Chengdu, capital of Southwest China's Sichuan province, has launched an online smart platform which makes public legal services available to local residents no matter where they are in the country.

As an important step by the district in promoting rule of law at the community level, the platform enables users to access legal services on their smart phones. 

Respond to residents' need

Since the travel restrictions imposed to curb COVID-19 made it difficult for the public to seek legal services, the district's judicial bureau innovatively developed the platform which allows residents to receive such services while at home.

Apply smart technology

By integrating physical, online and hot line-based public legal service access, the platform represents a successful application of internet technology to legal services. Residents can enter the platform through a mini WeChat program whenever and wherever they want it.

Provide unlimited services

The smart phone-based platform provides equal access to legal services for residents of the district that can be obtained at any time from any internet-covered location within China.

Provide a full range of services

Apart from such conventional services as legal consultations, legal aid, notarial services and mediation application processing, the platform can also draft legal documents for users and simulate rulings in legal disputes. It also possesses templates of various types of legal documents for users to download for free.

Conduct data-based management

The platform makes legal services quantifiable by helping legal counsel and lawyers record their workloads. It also allows the local judicial bureau to check the volume of legal queries and services in real time so as to improve its management based on accurate data.