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Jiangsu ramps up efforts to address disputes during epidemic

(en.moj.gov.cn)| Updated: 2020-07-06

The eastern province of Jiangsu has given full play to mediation as a major way to address disputes during the period of epidemic control.

Data show that the province has resolved as many as 427,500 disputes, 53,600 of which involved enterprises, since the COVID-19 outbreak.

Special campaign

On the one hand, the provincial judicial department drew up specific guidelines on dispute mediation for people's mediators and public legal service providers across the province.

On the other hand, it launched a 100 day-long intensive campaign during which it combined legal forces with information technologies like big data to scour for and resolve disputes on a massive scale. 

A total of 2,960 disputes all over the province were resolved during the campaign, which created a favorable social atmosphere for work resumption and agricultural production.

Targeted services

The department also took various measures to address specific concerns of enterprises and individuals.

For instance, it collaborated with the province's lawyers' association and association of people's mediation to develop a protocol which includes 100 policies and suggestions on how to handle disputes common for enterprises.

In addition, it drew on its public legal service hotline and smart technologies to counsel the public over 120,000 times during the epidemic.

It also built a dispute monitoring network to collect and analyze information on disputes by carrying out field surveys.

Sweeping dispute screening

With a grid-style dispute handling mechanism, the department mobilized nearly 120,000 people's mediators across the province to carry out 140,000 rounds of dispute screening during the epidemic. It also set up 253 mediators' squads to deal with disputes in key areas and industries.

Meanwhile, it actively promoted online dispute solving approaches based on the hot line, computers or smart phones to make it easier for people to seek advice.

As a result of the department's comprehensive effort, since the beginning of this year the number of disputes resolved through mediation has risen 5.2 percent from a year earlier while the number of disputes filed with courts of first instance has fallen 28.2 percent compared with the same period last year.


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